Contact Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to correct something we have published, ask how a bonus term works, flag a payment problem at a casino we list, or ask about our commercial arrangements. Email [email protected] and we aim to reply within two working days.
One thing to be clear about before you write: we are an independent research and comparison publisher. We do not operate any casino, we cannot access your account, release a withdrawal, unlock a bonus or overturn a verification decision. If your money is stuck, the casino's own complaints process comes first — and the section below explains how to escalate it.
What to email us about, and what we cannot do
| We can help with | We cannot help with |
|---|---|
| Factual corrections to a review, offer or table | Opening, closing or reinstating a casino account |
| Explaining wagering requirements, cashout caps or qualifying odds in plain terms | Chasing a pending withdrawal on your behalf |
| Reader reports about payment delays, KYC problems or changed terms | Reversing a KYC or source-of-funds decision |
| Questions about how we rank and how we are paid | Removing you from GAMSTOP or shortening an exclusion period |
| Press, licensing and partnership enquiries | Any form of gambling, financial or legal advice |
Please include the casino name, the date, the amount in pounds where relevant, and screenshots of the term you are querying. Vague reports are hard to verify, and we only publish what we can check.
How we are funded, and why it does not change the order
Some of the outbound links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement pays for the research; it does not buy a position in the list, and it never buys a better editorial rating. If you think a write-up reads as though it were paid for, say so in an email — that is exactly the kind of message we want. Our editorial background and review policy sets out who writes here and how findings are dated.
Reporting a problem with a listed casino
Complaints are the most useful thing readers send us, because operators change terms without notice and offers on this page can date quickly. A workable order of escalation:
- Raise it with the casino's own support — live chat first, then email, and keep transcripts. Ask for a written reason and a reference number.
- Request formal escalation to the operator's complaints team if there is no resolution, usually within eight weeks under most published policies.
- Check the licence footer. Offshore sites commonly hold a Curaçao, Anjouan or similar licence, and any alternative dispute resolution route is set by that regulator — not by the UK Gambling Commission, which only oversees operators licensed to serve Great Britain.
- Tell us what happened. We log reader reports against the operator, and repeated, verifiable payment or verification problems affect how we describe a site.
Be realistic about what that fourth step achieves. We have no enforcement power. What we can do is publish, and withdraw a recommendation.
Questions readers most often send about the casinos we list
The list on this site is supplied and ranked editorially, and the individual reviews live elsewhere. Three of the sites we are asked about most, with what people actually want to know:
Betmica
Top of our current list at an editorial rating of 10.0, largely because it combines a sterling-friendly setup with the widest advertised welcome package we track: 570% up to £5,700 plus 270 free spins. Material conditions apply — a qualifying minimum deposit, wagering on the bonus and often on the spin winnings, a maximum bet per spin while a bonus is live, an expiry window, and a cap on what can be withdrawn from bonus funds. Read those on the operator's own terms page before depositing. The limitation worth stating plainly: a headline percentage that large is stake-heavy to clear, and readers who deposit small amounts rarely see the full figure. Note also that the editorial rating is ours, not a customer-review score.
Kikibet
Rated 9.9, and a common enquiry because of the mixed-currency presentation of its 350% up to £5,555 and 300 free spins offer. It is on the list for breadth of slot content and a straightforward registration flow. The drawback: free spins in packages of this size are usually released in daily tranches rather than all at once, and unclaimed tranches expire. If you want everything available immediately, this structure will frustrate you.
Betninja
Also 9.9, and the one we point at readers who dislike enormous multipliers. The advertised £1,000 bonus and 100 free spins for new players is a more modest, more clearable shape, quoted in pounds from the outset. Limitation: a smaller headline means less cushion, and like the rest of the list it sits outside UK Gambling Commission oversight, so GAMSTOP registration does not block it and British deposit-limit rules do not apply.
The rest of the list at a glance
| Casino | Editorial rating | Headline welcome offer (terms apply) |
|---|---|---|
| WinnerIsland | 9.9 | Up to €1,000 + 100 free spins |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins |
| Smash Casino | 9.6 | 600% up to €10,000 slots package |
| Nightluck | 9.6 | €6,400 + 280 free spins + 805% |
| CoinPoker | 9.6 | 150% up to $2,000 |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins |
Euro and dollar figures are the operators' own. If your account is held in GBP, conversion is applied by the casino or your card issuer, and the sterling equivalent you receive will differ from the advertised number.
Money questions we answer by email
Cost of entry is the minimum deposit, and it is usually small — but a bonus percentage is calculated on what you actually deposit, so a £10 deposit on a 570% offer is not a £5,700 bonus. Beyond that, the recurring queries are:
- Deposits. Debit cards are widely accepted offshore, though some UK issuers decline gambling transactions. Bank transfer is slower but usually uncapped at the low end. E-wallets are common; PayPal availability is the exception rather than the rule at non-GamStop sites, so check before assuming. Cryptocurrency is offered by several operators and carries network fees and price movement.
- Fees and conversion. Ask whether the casino charges a processing fee, and separately whether your bank applies a non-sterling transaction charge on a euro- or dollar-denominated account.
- Withdrawals. Timings quoted by operators are advertised speeds, not results we have measured. Expect an internal review period before the payment is sent, plus weekly or monthly withdrawal limits. Crypto and e-wallets are typically quicker than card refunds or transfers.
- Verification. KYC — photo ID, proof of address, sometimes proof of payment method — is normal and is best completed before your first withdrawal request. Larger or unusual sums can trigger source-of-funds checks. Refusing them stalls the payout.
We explain these in more depth on the main non GamStop casino comparison.
What is on offer at the sites we cover
Enquiries often start with "do they have…". Broadly, the catalogues break into slots — the bulk of the content, varying by RTP and by volatility, with progressive jackpot titles pooled across operators — and table games including blackjack, roulette and baccarat. Live dealer rooms run streamed versions of the same tables with human croupiers and higher minimum stakes. Everything is built by third-party software providers rather than the casino itself, and mobile play is browser-based at most of these sites. We do not publish game counts, because operators change them constantly and we cannot verify the figures.
Sportsbooks beside the casino
Several of these operators run a betting section alongside the games, usually on a shared wallet so one balance covers both. It behaves differently from the casino: pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports on the larger books. Sports free bets carry minimum qualifying odds — commonly around 1.50 in decimal terms — and casino bonus funds generally cannot be staked on sport. Check which wallet a bonus is tied to before you move money between the two.
Eligibility, licensing and the GAMSTOP point
You must be 18 or over. The sites listed here are licensed overseas rather than by the UK Gambling Commission, whose remit covers operators serving Great Britain; Northern Ireland sits under separate gambling legislation. Accepting British customers is not the same as being authorised to serve them, and the practical consequence is that UK consumer protections, the UKGC complaints route and GAMSTOP self-exclusion do not apply. If you are registered with GAMSTOP, its exclusion period runs for the term you chose and playing elsewhere works against the reason you signed up. Blocking software and bank gambling blocks are more effective barriers than willpower. GamCare offers free, confidential support on 0808 8020 133, and our responsible gambling page lists the deposit-limit and self-exclusion tools worth setting. The terms governing your use of this site are on our terms and conditions page.
Before you write to us
Offers, limits and licence details on this page were checked on 26 September 2026 and change without warning — if you find something out of date, that email is genuinely useful. For anything else, include the detail, tell us what outcome you are after, and we will tell you honestly whether we can help. Reach us at [email protected].